Return Policy
Cancellation
We accept order cancellation requests before the order has entered production or been shipped.
If your cancellation request is approved, you will receive a full refund to your original payment method.
Once an order has entered production or has already been shipped, it can no longer be cancelled.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
A receipt or proof of purchase is also required.
Before returning any item, please contact our Customer Service team for return instructions.
Please do not send your purchase directly back to the manufacturer.
Personalized & Custom-Made Items
Because personalized and custom-made products are created specifically for each customer, they are not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to our error.
Please carefully review all personalization details, including names, spelling, quantities, and other custom information before placing your order.
We are unable to provide refunds or replacements for personalization errors submitted by the customer.
If we made an error with your personalized order, please contact us and we will work with you to resolve the issue.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue, please provide:
• Your order number
• A description of the problem
• Clear photos of the item and packaging
After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
We do not charge restocking fees.
We recommend using a trackable shipping service when returning your order.
We are not responsible for returned packages that are lost in transit.
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item.
We will then notify you whether your refund has been approved or rejected.
If your refund is approved, it will be issued automatically to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.
Processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
You may also contact your bank, as financial institutions may require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at:
Return Address
Please contact our Customer Service team before returning your order.
Once your return request has been approved, please send your return to:
912 Todds Lane
San Antonio, TX 78205
United States
Please do not return any item without contacting us first, as unauthorized returns may not be accepted.
Contact Us
If you have any questions regarding cancellations, returns, refunds, or your order, please contact our Customer Service team at:
Email: [email protected]